Koa
Koa is Salesforce’s enterprise language model for CRM reasoning and multi-turn tool use, built by post-training NVIDIA Nemotron 3 Super 120B. Supervised fine-tuning and GRPO reinforcement learning use public and synthetic workflow data rather than Salesforce customer records. Persona-conditioned tasks and tool-grounded rewards teach the model to follow business procedures in sales, service, and related enterprise workflows. Salesforce hosts inference within its infrastructure and offers access to selected Agentforce pilot customers at release; general availability was still expected for winter 2026. Public weights and a standalone model API are not established.
2026-09-15
120B foundation model
Hybrid Mamba–attention Mixture-of-Experts Transformer based on Nemotron 3 Super
Proprietary
Specifications
- Parameters
- 120B foundation model
- Architecture
- Hybrid Mamba–attention Mixture-of-Experts Transformer based on Nemotron 3 Super
- License
- Proprietary
- Type
- text
- Modalities
- text
Benchmark Scores
Advanced Specifications
- Model Family
- Koa
- Finetuned From
- Nemotron 3 Super
- API Access
- Not Available
- Chat Interface
- Not Available
Capabilities & Limitations
- Capabilities
- enterprise reasoningmulti-turn tool useCRM workflowsinstruction following
- Known Limitations
- Access is limited to selected pilot customersNo public weights or standalone model endpoint are establishedCRM benchmark gains do not establish performance for every workflow
- Notable Use Cases
- sales opportunity workflowscustomer service agentsenterprise task automation
- Tool Use Support
- Yes