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Koa

SalesforceProprietaryPending Human Review

Koa is Salesforce’s enterprise language model for CRM reasoning and multi-turn tool use, built by post-training NVIDIA Nemotron 3 Super 120B. Supervised fine-tuning and GRPO reinforcement learning use public and synthetic workflow data rather than Salesforce customer records. Persona-conditioned tasks and tool-grounded rewards teach the model to follow business procedures in sales, service, and related enterprise workflows. Salesforce hosts inference within its infrastructure and offers access to selected Agentforce pilot customers at release; general availability was still expected for winter 2026. Public weights and a standalone model API are not established.

2026-09-15
120B foundation model
Hybrid Mamba–attention Mixture-of-Experts Transformer based on Nemotron 3 Super
Proprietary

Specifications

Parameters
120B foundation model
Architecture
Hybrid Mamba–attention Mixture-of-Experts Transformer based on Nemotron 3 Super
License
Proprietary
Type
text
Modalities
text

Benchmark Scores

Advanced Specifications

Model Family
Koa
Finetuned From
Nemotron 3 Super
API Access
Not Available
Chat Interface
Not Available

Capabilities & Limitations

Capabilities
enterprise reasoningmulti-turn tool useCRM workflowsinstruction following
Known Limitations
Access is limited to selected pilot customersNo public weights or standalone model endpoint are establishedCRM benchmark gains do not establish performance for every workflow
Notable Use Cases
sales opportunity workflowscustomer service agentsenterprise task automation
Tool Use Support
Yes